Laya. Book a pilot
Personal AI concierge · Luxury hospitality

Your best guest
never asked.

The best requests are the ones a guest never makes. Laya hears them — and turns them into a moment worth remembering.

Book a 10-day pilot See Laya in action →
Laya concierge greeting a returning guest by name on screen
The problem

Desire is not the problem.
Friction is.

Voicing a wish takes effort — a call, a walk, an interruption. So the moments that matter most go unspoken, and the front desk only ever hears the small stuff.

What guests want
An anniversary surprise
The sunset spa slot
The chef's tasting menu
vs.
What staff hear
Extra towels
A wake-up call
The solution

A personal concierge
for every guest.

Named, remembered, always reachable. Laya turns a passing thought into a booked moment — no call to the desk, no app to download.

i.Speaks their language, in the way they prefer to talk — voice, video or text.
ii.Answers instantly, at any hour, only from your approved information.
iii.Books it in the conversation — spa, dining, transfers, done.
Laya concierge persona in hotel uniform
How it works

From arrival to anticipation.

01

A message on arrival

A warm WhatsApp welcome at check-in. One tap to meet Laya.

02

One tap to Laya

Voice, video or chat — whatever the guest prefers, in their language.

03

Care that anticipates

Laya senses what's next — spa, dining, a transfer — and offers it first.

Three phone screens: WhatsApp welcome, Laya avatar, anticipatory dining suggestions
Memory

Every stay remembered.

Without memory, every stay starts from zero and staff are left to guess. Laya remembers — so the next stay begins ahead of your guest, not behind them.

Without Laya, staff has to guess what the guest liked
Without Laya — staff has to guess
With Laya, the guest's favorite experience is already prepared
With Laya — already prepared
Remembers every detail. Suggests what they love. Delivers it, every return.
One memory, everywhere

One Laya.
Every channel.

  • —One memory across channels and across your properties.
  • —No app to download — reach Laya by QR, NFC or the check-in message.
  • —WhatsApp, web, SMS & iMessage, voice call.
Laya connected across WhatsApp, web app, properties, SMS and voice call
Trust by design

Your brand. Your voice.
Your guardrails.

Grounded knowledge

Answers only from your approved data — never invented.

Upsell guardrails

Suggests as a courtesy, never pressures.

Human escalation

Sensitive cases go straight to your team.

Brand-safe tone

Voice and limits built into the model itself.

Persona, appearance, voice and tone — yours, approved by you. Laya stays behind the curtain.

Laya concierge persona, branded in your hotel's uniform
Ten day pilot
The invitation

See Laya on your property.

Ten days, with your guests. No cost, no integration, no commitment.

No cost
Complimentary, end to end.
No integration
Your IT lifts nothing.
No commitment
Day 11 — review the numbers, you decide.

We'll reply within one business day. Or write directly to hello@meetlaya.ai.

Thank you — your request is on its way. We'll be in touch within one business day.